French beauty company, L’Occitane, opened their huge - the largest in the world - new flagship store on London’s Regent Street last night. This isn’t just another standard branch, it’s spacious, has a luxurious yet homely finish and even has a Pierre Hermé macaroon counter to boot. It feels like a cross between an airport lounge and a store. It’s definitely somewhere you could happily spend time in.
Left - Upstairs at L'Occitane Regent Street February 2018
Anyway, chatting away, somebody mentioned their boyfriend had come into the store previously and was looking for hand cream. The sales assistant said it was upstairs. As he went upstairs another sales assistant came over and said, “You’re looking for hand cream?”.
Mind reading is a skill that modern retail needs. Clearly, the sales assistant, downstairs, had radioed ahead. Not only is this great service, it’s also a form of human cookies - the chain of information your internet journey/history leaves behind allowing brands to track your movements and also recommend appropriate stuff.
It’s not magic, it’s just clever data, and I, for one, don’t mind having things recommended for me or being reminded I looked at something previously. You can clear your history every now and again if it becomes annoying.
What this shows is a linked up journey in a physical store. The customer is looking for something and rather being lost somewhere on the journey or not finding what they want, the sales links became strong and would obviously have more conversion in sales with the added bonus of wowing the customer and making them feel they had received great service.
Right - The flower filled ceiling installation from above inside the new L'Occitane Regent Street store
This is what physical stores need in order to compete with online: sales assistants quickly talking to each other, directing the consumer and having that want to please and fulfil expectation.
I understand many stores are too busy, some of the time, for this type of individual attention, but many luxury brands can offer this type of service if the sale assistants are motivated. It’s about a personal, human touch, which in the future we will miss from online shopping and something that can become a physical store USP.
‘Human Cookies’, as a concept, would definitely put new meaning into a physical store’s customer journey.
If only our dads were as well groomed as we are. They can but dream! But, we, as their more knowledgeable sons, can also give them a helping hand. I’ve teamed up with L’Occitane - pronounced - locksy-tan - from the sunny fields of Provence in France to bring you the best of their men’s tailored products just in time for Father’s Day.
To stop you feeling overwhelmed, I’ve picked my top 5 favourites from L’Occitane’s extensive range of men’s products and gift sets, all inspired by the natural wonders of Provence and its many traditions, to cover every type of dad and price point.
To make your life even easier, enjoy complimentary gift wrapping in a Provençal-style box. Simply select 'Send my order gift wrapped' at checkout. That’s that sorted then. Happy Father’s Day!
Fresh Dad - Cedrat Collection For Men - £52
Nothing smells as clean and crisp as citrus in men’s grooming. Centred around the cedrat fruit, this is classic, fresh and masculine. Containing 3 products: a fragrance, a shower gel and, L’Occitane’s latest launch, a deodorant, these generous sizes will see your dad through the next few months. Blow the budget.
Hero Dad - Eau des Baux Eau de Toilette - £46
Sensual and mysterious, this fragrance features top notes of red peppercorn and cardamom essential oil on a warm heart of Provencal cypress and incense. Les Baux de Provence is a legendary city-fortress in the south of France and the medieval Knights of Les Baux chose cypress as symbol of strength and courage. Perfect for your hero of a dad.
Clean-Cut Dad - Cade Grooming Duo - £32
Enriched with a purifying and stimulating complex of cade - also known as juniper tar - essential oil, protecting shea butter, moisturising vegetable-based glycerine, soothing bisabolol and firming extract of birch sap, this set contains all the essentials for a perfect shave. The set includes a Cade Shaving Cream and Cade After Shave Balm.
Youthful Dad - Cedrat Energizing Eye Gel - £24
Men always show their age around their eyes, so you’ll dad will thank you for giving his a little TLC with this. Enriched with organic Corsican cedrat extract, with energising properties, the Eye Gel moisturises and revives the eye area, providing triple action. The skin of the eye area is immediately toned and the appearance of dark circles and puffiness is reduced. It helps to revitalise the skin around the eyes and the massaging ball in the roll-on tip gives a feeling of cooling freshness upon application.
Chilled Dad - Sleep Well - Good Night’s Sleep Ritual - £34
What if your dad doesn’t use grooming products and isn’t likely to? Well, breathe in, breathe out and relax… With a 100% natural scent, this Relaxing Shower Gel sends a relaxing olfactory message. To complete his new ritual and create a calming atmosphere, spray the Relaxing Pillow Mist before going to bed and the fragrant molecules create a soothing sensation, conducive to a peaceful, relaxing night's sleep.